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IT Support &
Managed Services

Connecting Business

The fastest name in IT support and managed services in Essex, London and the South East.

We have a long history of helping businesses achieve their IT goals. Whether you’re a small business or large corporate, we can offer tailored solutions for all your IT support and managed service needs.

IT Support (Essex)

01702 209966
ITEssex@thesprintgroup.com

REMOTE SUPPORT

IT Support (Surrey)

01483 238260
ITSurrey@thesprintgroup.com

REMOTE SUPPORT

IT Support (London)

020 7240 4942
ITLondon@thesprintgroup.com

REMOTE SUPPORT

For businesses based outside of the UK, or with international locations requiring IT support and third party maintenance services,
please visit our Sprint Global IT website.

Sprint Global IT

Introduction

We have a long history of helping businesses achieve their IT goals. Whether you’re a small business or large corporate, we can offer tailored solutions for all your IT support and managed service needs.

  • Impartial advice – just like it came from your own internal IT department.
  • Joined up IT and managed services for your business.
  • Proactive server monitoring

IT and Managed Services Solutions

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IT Support

We have an extensive client base spread throughout Essex, London, Surrey and the surrounding areas and we serve a wide variety of industry sectors. Working with some of the best-known industry vendors, Sprint offers flexible IT support and the necessary skills to look after the network support needs of any company, regardless of its size.

Our service highlights include:

  • We’re available for you 24/7 365 days a year if you need us.
  • Cost effective IT support for SMEs
  • All-inclusive support agreements
  • First class account management and regular IT reviews included
  • Network and server monitoring
  • Fully outsourced IT department, or cover for your network support manager
  • We’ll never charge any hidden extras

IT Support

Remote support

Giving you access to remote support, with fast responses from a qualified technician, we provide help online, by phone or email, whichever suits.

On-site assistance
Sometimes there are issues that can’t be resolved remotely, so we’ll come to you to provide the help you need to get you back on track asap. We’re happy to work alongside your in-house team, or to be an extension of your business, providing as much or as little support as you want.

Collaborative and flexible support
Working alongside your in-house teams on special projects, providing cover for your IT manager when sick, or just ad-hoc cover, we can assist, making sure that we ‘fit in’ with your company ethos and maintain positive relationships with your employees.

Response times - The clue is in our name!

Sprint has a standard computer support response time of 4 hours and a critical response is within 2 hours. But whilst other IT support companies like to quote the percentage of calls answered within their agreed SLA, we prefer to concentrate on the fastest possible response to every call.

At Sprint, 95% of calls are responded to within 2 hours.

We monitor our performance continually through our feedback system, always trying to improve our service and to get your business up and running quicker than, well a Sprint!

Pricing

There are many ways to pay for your IT support and related services and we’ll always have an option that suits your business. From complete support pay monthly packages and specific complementary support options to Pay as You Go, on demand support. We can provide flexibility tailored to you.

Find out more

Proactive Monitoring

Security breaches can happen anytime and can come from inside and outside your organisation, so our proactive approach to security monitoring should reassure you that any threats will be quickly detected so that we can respond immediately and protect your assets.

Ransomware Protection

With malicious attacks and ever- increasing threats to your data, it’s never been more critical to ensure your business is protected.

Ransomware attacks are one of the biggest threats to SMEs and criminals are constantly finding new ways to access and lock your files and demand payment for you to regain access.

Using the best cyber security suppliers in the industry, we can manage all aspects of your business protection, including your Firewall, Anti-Virus, Web and Email screening across all your devices, ensuring your IT infrastructure is defended against threats.

We are partnered with Sophos, who offer complete security designed for the cloud generation, including for Google Cloud Platform, Microsoft Azure and Amazon Web Services.

Ransomware Protection

With malicious attacks and ever- increasing threats to your data, it’s never been more critical to ensure your business is protected.

Ransomware attacks are one of the biggest threats to SMEs and criminals are constantly finding new ways to access and lock your files and demand payment for you to regain access.

Using the best cyber security suppliers in the industry, we can manage all aspects of your business protection, including your Firewall, Anti-Virus, Web and Email screening across all your devices, ensuring your IT infrastructure is defended against threats.

We are partnered with Sophos, who offer complete security designed for the cloud generation, including for Google Cloud Platform, Microsoft Azure and Amazon Web Services.

You can find out more about the Sophos cyber security product range, or just get in touch with us to discuss your specific needs and we’ll guide you through the options.

Find out more about Ransomware Protection from Sophos
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Cloud solutions

More and more businesses are changing the way they think about their traditional IT resources and there’s a big shift to move to cloud-based services and it’s easy to see why.

Cloud Solutions

More and more businesses are changing the way they think about their traditional IT resources and there’s a big shift to move to cloud-based services and it’s easy to see why.

With your servers, databases, networking, storage and software all ‘in the cloud’ it offers your business flexible resources, faster innovation and cost savings, as you’ll only pay for the individual cloud services you use, helping you run your business more efficiently and giving you the agility to scale and adapt as your needs change.

There’s a range of cloud solutions available for any size business and depending on your needs, so get in touch and we’ll talk you through the options.

Software as a Service (SaaS)

This cloud-based option allows you to get the software you need for your business, without the expense of buying the product outright, so this can be very cost effective for SMEs.

Let’s say you were looking for a new customer management system, instead of purchasing which could be restrictive financially, you can pay an online subscription that would be flexible so that you could buy more features should you need to. We can advise and assist you on the procurement of just one or multiple services, making sure that they are configured to your specification. We’ll even be the single point of contact for all procured services so that you can get on with managing your business.

Get in touch to find out more.

Find out more
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Hardware & Software

Vital components for any business, we have excellent relationships with all the main vendors, so we can procure the best software and hardware for you.

Hardware and Software

Hardware

We partner with the best providers of IT hardware. Our long-standing relationships with them and that we can buy in volume, means that we’re able to harness the best deals so that we can pass the savings on to you.

Software

A vital component for any business, we have excellent relationships with all the main vendors, so we can procure the best services for you. You’ll have the option to purchase outright or rent the software through monthly subscriptions. Whichever works best.

Office 365 - use familiar tools anywhere

Office 365 provides applications you’re already familiar with, namely Outlook, Word, Excel, OneDrive and SharePoint for example. Your files are always accessible and always up to date, online or off, at your desk or on the go, so you can get to what you need, when and where you need it.

Work together easily

Work wherever you are, whenever you need to, on whatever device you choose. You can share files, join meetings, stay in sync and collaborate with your team. Share files from any browser with Office Online, including from the app on your mobile phone.

Work across your devices

With some plans, you can install Office 365 on up to five of your PCs/Macs and five tablets (iPad, Windows, or Android), and transfer the installation to new devices whenever you need to fast.

As Microsoft Partners, we can provide your business with the full Microsoft suite of products and services and with a range of plans on offer, you can choose the one that suits your needs best.

Find out more
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Cyber Security and Cyber Essentials Accreditation

Cyber Essentials accreditation sets out the standard baseline for cyber security and offers protection from IT security breaches. Developed and backed by the UK Government in response to a growing cyber threat, certification is a mandatory requirement for all Government supply chains and a growing number of commercial tenders. It is awarded to organisations that demonstrate, through the completion of an online self-assessment questionnaire, that they have effective cyber security measures in place.

The accreditation can be extended to Cyber Essentials Plus.

Find out more the link button and get in touch and we'll guide you through the steps in obtaining accreditation for your business.

Cyber Essentials & Cyber Essentials Plus Accreditation

Cyber Essentials for Business

Cyber Essentials is a UK Government backed scheme to aid the creation of a secure IT infrastructure. It has been designed to help UK businesses, particularly for SMEs with limited experience of cyber security, improve their defences and demonstrate publicly their commitment to cyber security.

For some, (e.g. Public Sector organisations) Cyber Essentials is a required data protection directive, but for others it demonstrates to your customers, your commitment to five basic security controls, proving that you take their security seriously. They are:

  • Secure your Internet connection
  • Secure your devices and software
  • Control access to your data and services
  • Protect from viruses and other malware
  • Keep your devices and software up to date

Cyber Essentials Plus

Cyber Essentials Plus (CEP) is an extension on the Cyber Essentials (CE) Verified Assessment, that includes and audit of the organisations IT systems. A business must have CE verified self-assessed certification to apply for CEP.

CEP involves an audit of your system by a trained assessor. The aim of the assessment is to confirm that all controls that have been declared in CE are implemented on the organisations network. Here are some of the key elements of CEP:

  • An assessor will pick a sample of computers and perform an audit to ensure that the devices are configured as per the scheme requirements
  • A vulnerability scan will be performed on these machines to confirm patching and basic configuration is at an acceptable level
  • An external port scan of your internet facing IP addresses will be conducted to ensure no clear and obvious misconfigurations or vulnerabilities can be identified
  • A test will be conducted on your default email/internet browser to confirm how well configured they are to prevent execution of fake malicious files
  • Screenshots will be taken as evidence that the system is Cyber Essentials compliant

Should any issues be identified that require remediation, the organisation will have 30 days to remedy the issues. On successful certification of your business, you will be provided with a certificate and you can be added to a list of Cyber Essentials certified companies, giving reassurance to your suppliers and customers.

If you’d like help and guidance to get your business Cyber Essentials certified, get in touch.

Find out more
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Back up and Disaster Recovery solutions

The truth about disasters for business, is that it can happen to any business at any time and the downtime caused can be catastrophic for all, but especially for SMEs.

It’s important to remember that downtime is still common, with 90% of companies experiencing it in some form which may result in loss of data, security, productivity and revenue.

Back up and Disaster Recovery solutions

Disaster Recovery

The truth about disasters for business, is that it can happen to any business at any time and the downtime caused can be catastrophic for all, but especially for SMEs.

It’s important to remember that downtime is still common, with 90% of companies experiencing it in some form which may result in loss of data, security, productivity and revenue.

As a business your disaster planning and the development of your Business Continuity Plan (BCP) should take into consideration all types and sizes: fires, floods, fraud, ransomware, cyber-attacks, power or IT system failure and human error, which incidentally is the number one cause of cloud data loss.

You need a good reliable defence, that can safeguard your business against the risks and get you back up and running in as quick a time as possible. Restoring your files and folders at a granular level.

Back up for Office 365 and other SaaS data loss

Many businesses think that Microsoft provide the necessary back up needed for Office 365 software, however, their own SLA states that they are not liable for data loss associated with app outages or ransomware.

Microsoft recommend that businesses protect themselves from cloud data loss by regularly backing up data with a third-party, automated application that takes daily back-ups will keep your SaaS data accessible and recoverable.

We partner with the best names in Disaster Recovery Solutions, Datto and Sophos are two of the biggest in the industry. They have specific products designed especially for SMEs, that provide enterprise grade functionality at a small business price.

Find out more
consultation

IT Consultancy Services

We know and appreciate there’s no two businesses that work the same way, so we’ll get to know you and your business and work with you to develop an effective IT strategy, giving you the benefit of our experience along with honest, straightforward advice.

IT Consultancy Services

We know and appreciate there’s no two businesses that work the same way, so we’ll get to know you and your business and work with you to develop an effective IT strategy, giving you the benefit of our experience along with honest, straightforward advice.

We’ll look at what you need now and what you may need in the future and build a solution that will work for your company.

From simple computer networks to complete business multi-office solutions, we can help guide your company to success. Our technicians have gained a wealth of knowledge. Earned over many years working with a diverse client base, we are confident you will see the benefit of this in the way your IT runs.

We can advise on:

  • Infrastructure Audits
  • IT systems
  • Network Architecture
  • LAN & WAN Environments
  • Cabling & Cable Management
  • Remote Access Solutions
  • Disaster Recovery Solutions
  • Office moves

No matter what size your business is, we can provide the knowledge and the know-how to significantly improve your current set up.

Find out more

Our suppliers and partners

Sprint solutions

TELECOMS
MOBILES
TELEMATICS

Bespoke Services for your business

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